There may be folks out there that have been through this experience before. For those who are now only entering a stage of their lives where they might require the use of a hearing aid, it may still be early days. Their hearing loss is not dramatic and sudden. And once the hearing aid is fitted (correctly) time will be required to adjust to the new conditions. But those who have been dealing with a serious hearing impediment for most of their lives, have always had to face up to a number of challenges.
Of course for those who have good medical plans, such challenges are diminished. They enjoy the convenience of private practice. No questions are asked when a new hearing aid needs to be fitted. But ask the hearing aids phoenix center whether their medical plan or medical aid scheme covers the cost of repairs. And when such a hearing aid does require repairs, will the center be providing the patient with a spare or skeleton aid to wear in the meantime whilst the main hearing aid is away for repairs.
After the lessons have been learnt, a new checklist has to be drawn up. The patient needs to find out just how far the private (or public) hearing aid center is going to go to help him or her out. Having hinted at public enterprise, the patient should read up about what the FDA has to say about hearing aids and the available resources that should be sought. Look at what happened to one poor poor, in more ways than one patient.
Not yet having finished paying off the aid, it has been approximately three years and so far no good. The hearing aid has had to be repaired no less than three times. The patient decided to shop around for a new service provider. It was nearly a month and still, no positive feedback other than to say that the hearing aid repair center had to temporarily shut down owing to a virus having attacked the center’s IT infrastructure.
Previously, the patient gave the center the go ahead to do the repairs after having decided to foot the heavy bill. There may have been a case of exploitation here in the sense that the audiologist and her assistants could gyppo their way around the client who was in no man’s land owing to not being able to communicate effectively. But yes, the case could be made for the client to have prepared himself better.
Did he not have someone close who could assist him in the meantime? But what if he had no one? Surely, surely, it falls in the lap of the audiologist and her entire team to be as empathetic as possible. Dealing with patients in this kind of predicament should be nothing new to them. They should be used to the environment by now. But what if they won’t budge? No matter how well qualified a technician is on paper, it means absolutely nothing otherwise.